The business case,
not the feature list.
Your fee-earners don't need another app. The firm needs more capacity, fewer complaints, more agent referrals and a cleaner file, and that's a decision for whoever signs the cheque. So here are the numbers, plainly.
Sources: industry transaction & conveyancing market data, 2025–26.
Most legal-tech gets demoed to an enthusiastic junior and dies there. This page is the opposite: it's for the person weighing capacity, reputation and risk across the whole firm. Your fee-earners change nothing about how they work, that's covered on the solicitor page. Here, it's about what the firm gets.
And unlike platforms that require your estate agents, brokers and buyers all to sign up before anyone sees value, your firm alone is enough to start. Other parties benefit automatically when you do.
Three steps. No IT project.
No CRM migration. No training week. No waiting for other parties to connect.
Forward one mailbox
Point your existing conveyancing mailbox at ThresholdTrack. One DNS or forwarding rule, your IT person does it in five minutes. Your CMS stays exactly as it is.
Cases route themselves
Incoming correspondence is read, matched to the right matter and the timeline updates automatically. No per-case setup. No fee-earner clicks. No new software to learn.
Clients stop calling
Buyers and agents see live progress on their own screen. Chase calls and "any update?" emails stop arriving. Fee-earners get that time back as matter capacity.
Where it shows up on the P&L.
More matters per fee-earner
Fee-earners lose 35–45% of the week to ‘any update?’ calls and emails. ThresholdTrack answers those before they’re asked, clients watch their own live timeline, so that billable time comes back as capacity. No integration project, no CRM migration, no training days. In our private beta that has run at +20–30% per fee-earner. The mechanism is simple (less chasing, more matters), but you shouldn’t take our word for the number, see ‘measure it’ below.
Fewer complaints, better reviews
Communication is the #1 complaint in conveyancing, 40% of movers name it the worst part of the process. Proactive visibility turns one-star 'I could never reach them' reviews into referrals. Reviews win instructions; instructions are the whole game.
Estate agents send you more work
Agents chase your fee-earners for status because they’re managing their own client. Give the agent a live view and you become the firm that’s easy to work with, the one their branch network refers to by default.
Lower PI and SRA exposure
Most conveyancing complaints, and a chunk of PI claims, trace back to 'you didn’t tell me.' Every update, parse and milestone change is timestamped and audit-logged. A clean, defensible file for every matter, ready for SRA review or a complaint response.
Is this actually your bottleneck?
We'd rather lose the deal than oversell it. There are two different problems in conveyancing, and we only fix one of them.
We fix this
- Fee-earners interrupted all day by 'any update?' calls and emails
- Agents chasing your team for status they can’t see for themselves
- Clients anxious, and leaving reviews about being kept in the dark
- No fast way to see which matters are stalled, and why
We honestly don't
- Searches sitting with the local authority for weeks
- Lenders slow to issue the mortgage offer
- Leasehold management packs that won’t arrive
- Simply not enough fee-earners for the matter count
We don't speed up third parties. What we remove is the communication tax while you wait, and we surface which stalled matters need a human first. If your only constraint is headcount, we help at the margin rather than replacing a hire.
Measure it on your own caseload.
Every capacity figure on this page came from our beta, not a study of firms exactly your size. So we don't ask you to believe it. We baseline your firm, run for 30 days, then measure again.
Baseline, week 0
We measure today’s reality on a handful of live matters: chase calls and emails per matter, time-to-first-response, hours on client contact.
Run it, 30 days
Connect one mailbox. Fee-earners change nothing. The timeline keeps your clients informed automatically.
Compare, day 30
The same measurements, side by side. If chase volume hasn’t dropped, you’ve lost nothing and you walk, no annual lock-in to find out.
Our commitment: a measured 30-day pilot on a few matters. The claim is yours to verify, not ours to assert.
What the capacity is worth.
The subscription is a rounding error against the fee income freed-up time represents. See it for your firm's shape.
The cheque-signer's maths.
Same team, same hours, more matters. Adjust to your firm.
Illustrative. Capacity uplift reflects time fee-earners spend on client communication (industry estimates 35–45%). Realising it as fee income depends on demand and staffing, the calculator sizes the opportunity, not a guarantee.
Built so the AI can't put a foot wrong on your file.
Your insurer and your SRA obligations are the first thing a serious firm asks about. Here's exactly how the system is designed to reduce risk, not add it.
Advisory, not authoritative
ThresholdTrack never becomes the file of record. Your case management system stays the single source of truth. What we produce is a client-facing timeline rather than a legal action. Your fee-earners do the legal work exactly where they do today.
Human-in-the-loop by design
Updates auto-apply only above a high confidence threshold. Anything ambiguous stops and waits in a review queue for a person to confirm. It is architecturally impossible for the AI to silently misfile a matter’s mail.
A contained blast radius
The worst case is a wrong status note to a client, visible, reversible and logged. It cannot act on an instruction, miss a deadline, or touch client money. The legal file itself is never at risk.
An audit trail that defends you
Every parse, route and update is timestamped and logged. 'What did we tell the client, and when?', the usual evidential gap in a complaint, becomes a clean, exportable record. A stronger E&O position than email-plus-memory.
Your controls, your call
Low-confidence updates already stop for human confirmation in the review queue, and you keep sensitive items like KYC and source-of-funds in your CMS. A full review-everything mode, approve every update before it’s applied, and configurable retention are on the near-term roadmap. You decide how much autonomy the AI has.
What the AI reads, no small print
To build the timeline, the AI reads the full text of the correspondence you route to it, metadata alone can’t extract 'searches received.' That text is processed by Anthropic’s Claude API, whose commercial terms don’t allow training on your data, and stored encrypted at rest in the UK. We act as your processor; because Anthropic processes in the US, our DPA and standard transfer safeguards are being formalised ahead of GA. We never sell data.
Certifications are Anthropic's, as our AI sub-processor.
The partner's questions, answered.
"Does this replace our case management system?"
No, and that's the point. Proclaim, LEAP, Osprey, Redbrick all stay exactly as they are. ThresholdTrack adds a client-and-agent communication layer on top, with no migration or data project to manage and nothing to rip out.
"What do my fee-earners actually have to do?"
Nothing new. The firm connects or forwards one mailbox once; the AI reads matter correspondence and keeps each client's timeline current automatically. No per-case setup, no new ritual, no extra data entry, no CRM integration project, no training sessions.
"Does this add SRA or PI risk?"
It reduces it. The biggest source of complaints is poor communication; the biggest evidential gap in a complaint is 'what did we tell them, when?' Every update is timestamped and audit-logged, giving you a defensible file for every matter.
"How do we know it'll be adopted?"
Because it removes work rather than adding it. The chasing calls that interrupt fee-earners all day simply stop arriving. Adoption isn't a training problem, it's an immediate relief. We set the first matters up live on the call.
"What about data security and confidentiality?"
Data is encrypted at rest, access is role-based and scoped per matter, and everything is audit-logged. We're built to GDPR requirements and act as a processor on your behalf; SOC 2 and ISO 27001 are on the roadmap to general availability. See the security page for specifics.
Every other system in conveyancing was built for the professional. ThresholdTrack is the only one built for the human waiting on the other end, and it makes the professional's life easier by killing the chasing.
It works from the moment you forward a mailbox. No integration project. No waiting for agents or brokers to join a platform. No change management. Just correspondence routed automatically, clients kept informed, and fee-earner time coming back.
The reforms reward transparent, digital firms.
Upfront sales packs and binding contracts are coming. ThresholdTrack gives clients the live, transparent transaction the reforms expect today, and is built to evolve as each measure lands, with no migration for your firm.
Bring the numbers to your next partners' meeting.
A 15-minute call: we'll size the capacity and risk case for your firm specifically, set up a live matter, and agree commercials. No procurement project, no IT lift.
Beta partners get the founder's direct line.